Privacy Policy

1. Who We Are

This privacy policy applies to Spring Creek RV Resort, located at 649 Lagoon Drive, Farmington, Utah 84025. We operate the website at www.springcreekrvresort.com and collect personal information in connection with reservations, inquiries, and use of our resort. You can reach us at 385-220-9434 or springcreekrvresort@gmail.com.

2. Information We Collect

We may collect the following types of information:

• Reservation information — name, address, email address, phone number, RV details (make, model, year, length), and dates of stay, collected when you make a reservation through CampLife or contact us directly.
• Payment information — credit card details collected and processed securely through our reservation platform (CampLife). We do not store full payment card numbers on our own systems.
• Contact form submissions — name, email address, and the message content you submit through our website contact form.
• Website usage data — anonymized data about how visitors use our website, including pages visited, time on site, and referral sources, collected through analytics tools (such as Google Analytics).
• Communications — records of emails, phone calls, or messages you send to us.

3. How We Use Your Information

We use the information we collect to:

• Process and manage your reservations
• Communicate with you about your booking, including confirmations, reminders, and policy updates
• Respond to your inquiries and contact form submissions
• Collect payment and enforce cancellation and damage policies
• Conduct background checks for 28-day (long-term) reservations, as disclosed at time of booking
• Improve our website and resort operations
• Send optional marketing communications (only if you have opted in)
• Comply with legal obligations

4. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information in the following limited circumstances:

• CampLife — our reservation platform. Your booking information is processed through CampLife and subject to their privacy policy.
• Payment processors — to securely process credit card transactions.
• Background check providers — for 28-day reservations, as disclosed and consented to at the time of booking.
• Legal compliance — if required by law, court order, or to protect the rights and safety of guests or staff.

5. Cookies & Analytics

Our website may use cookies and similar tracking technologies to improve your browsing experience and collect analytics data about site usage. Analytics data is anonymized and used only to understand how visitors interact with our site.

You can disable cookies in your browser settings. Doing so may affect some website functionality.

6. Data Security

We take reasonable measures to protect your personal information. Payment data is processed through secure, PCI-compliant systems via our reservation platform. We do not store full credit card numbers on our own servers.

No method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, to manage our business relationship with you, and to comply with applicable legal obligations. Reservation records may be retained for several years for accounting and legal purposes.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of marketing communications at any time

To exercise any of these rights, contact us at springcreekrvresort@gmail.com.

9. Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us and we will delete it.

10. Third-Party Links

Our website contains links to third-party sites (including CampLife). We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party services you use.

11. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Your continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this privacy policy or how we handle your personal information, please contact us: